Unforeseen events such as sick children/adults car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR SESSION
Please arrive for your appointment 5 minutes prior to the scheduled starting time. Please buzz #203 into the secure entry system for the building when you arrive. All services offered have a specific time schedule and a slightly early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. Every client is important to us and since our sessions are for the full allotted time billed we want to be able to keep everyone on schedule.
Please be freshly showered and scent free when you arrive for your massage session.
We have a 48 hour cancellation policy.
There will be a $100 cancellation fee for 60 min. a Single massage. $200 for 60 min. a Couples massage Sessions not canceled within the time frame.
A credit card will be required for all on-line scheduled appointments and for all first time appointments to guarantee and reserve that time for you.
Please note if you are using a voucher of any kind your voucher is subject to be redeemed and void and a fee of the difference between your voucher price and the actual price of the service can be charged to your credit card.
Remember, we value our time as well as yours, and there are many clients looking for massage appointments at the last minute. Cancellations or no-shows do cost us money. We are not only here to help you feel better but to make a living as well.
Your business and health are both of importance to us.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
SCOPE OF PRACTICE
Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association. Massage Therapy is a profession in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or movable pressure, holding, and/or causing movement of or to the body, with the intention of positively affecting the health and well-being of the client.
Massage Therapist do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct. Nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
We do not offer refunds on payments or deposits made to reserve a massage.
No refunds will be provided for deposits or monies paid or cancellations received less than 48 hours before a scheduled appointment. Cancellations received more than 1 week prior to the scheduled event are eligible for a 50% refund, and cancellations received less than 1 week prior to a scheduled event are eligible for a 25% refund. Voilà La Familia reserves the right to make the final decision on any and all refunds issued.
Massage Therapy recognizes that both massage therapists and clients are vulnerable to infections and given that we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Cancellation fees will be waved do to sickness if appointment is rescheduled.
Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold anything that is or could be contagious pleas reschedule your appointment.
We would like to request that children under 13 not receiving services are not left unattended during your service.
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities if the therapist chooses, under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.
We do not massage anyone under the age of 17 without signed intake form from parent/legal guardian. Parent must be present for first session and must be the one to schedule the appointment(s) after the first session. Parent/legal guardian must be present in the room for anyone under the age of 13.
We have the right to refuse service and therapist may end the session at anytime.
CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political or private nature.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know.
These policies and procedures are subject to change at any time.
© 2015 Voila La Familia - All Rights Reserved